Module 5 Customer´s Experience rooms – Expectations, week 1

This module focuses on the physical environment which impacts customers as well as the staff .
I think this will be interesting to get to learn more about.

Within our company we have for example a so called “Dealer Operating Standard “ which is a kind of “quality-stamp” – when you visit one of our dealerships or workshop you shall be able to expect a certain standard of the workshop both when it comes to the physical workshop as such but also when it comes to how will be met as a customer and also what level of service you can expect.

I think that physical environments are of really big importance for the complete customer experience and it will be interesting to learn more about the subject.

//Anki