Module 4 Customer Interactions – Expectations, week 1

This week´s assignment:
Blog: Expectations of the module and in what way it will be of benefit to you (and/or to your organization/business)

In the introduction to this module it says that issues such as for example “the customer perspective as a fruitful perspective for service development”, “interaction with misbehaving customers” and “multimodal communication (including gestures, mimic and body language)” will be addressed – that I think that sounds particularly interesting.

My expectations on this module is to learn more about customer interaction – what is important to keep in mind? And how can you improve actions and behavior to get better customer experiences? Hopefully we will also get some good advises what to think about when dealing with misbehaving customers.


//Anki